Surf SOHO FW6.3.1 USB connection keeps disconnecting

Product Discussion Pepwave AP & Surf
1

Ever since I upgraded to the new 6.3.1 build 2023 firmware my USB Verizon MiFi will randomly disconnect and connect again. The MiFi itself still says it is connected through USB when the Surf says it is disconnected. It will randomly do that throughout the day. Last night at 2am it disconnected and never connected again, I had to reboot the Surf to get it to connect again. It has never done this before. I was previously on 6.3.0s013 build 1986 firmware and everything with that was working fine.

[TABLE=“class: stat_table”]
[TR=“class: px"zb2"”]
Mar 17 12:50:41

WAN: Wi-Fi WAN standby
[/TR]
[TR=“class: zb1”]
Mar 17 12:50:41
WAN: USB connected (192.168.1.2)

[/TR]
[TR=“class: zb2”]
Mar 17 12:50:28
WAN: Priority changed (Priority 1 - USB / Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb1”]
Mar 17 12:49:49
WAN: Wi-Fi WAN connected to WiFiWan

[/TR]
[TR=“class: zb2”]
Mar 17 12:49:49
WAN: USB disconnected (No device detected)
[/TR]
[TR=“class: zb1”]
Mar 17 12:49:48
WAN: Priority changed (Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb2”]
Mar 17 12:49:41
WAN: Wi-Fi WAN standby
[/TR]
[TR=“class: zb1”]
Mar 17 12:49:41
WAN: USB connected (192.168.1.2)
[/TR]
[TR=“class: zb2”]
Mar 17 12:49:26
WAN: Priority changed (Priority 1 - USB / Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb1”]
Mar 17 12:48:47
WAN: Priority changed (Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb2”]
Mar 17 12:48:27
WAN: Wi-Fi WAN connected to WiFiWan

[/TR]
[TR=“class: zb1”]
Mar 17 12:48:27
WAN: USB disconnected (No device detected)
[/TR]
[TR=“class: zb2”]
Mar 17 12:48:26
WAN: Priority changed (Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb1”]
Mar 17 12:47:41
WAN: Wi-Fi WAN standby
[/TR]
[TR=“class: zb2”]
Mar 17 12:47:41
WAN: USB connected (192.168.1.2)
[/TR]
[TR=“class: zb1”]
Mar 17 12:47:22
WAN: Priority changed (Priority 1 - USB / Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb2”]
Mar 17 12:46:44
WAN: Priority changed (Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb1”]
Mar 17 12:46:39
WAN: Wi-Fi WAN connected to WiFiWan

[/TR]
[TR=“class: zb2”]
Mar 17 12:46:39
WAN: USB disconnected
[/TR]
[TR=“class: zb1”]
Mar 17 12:43:31
WAN: Wi-Fi WAN standby
[/TR]
[TR=“class: zb2”]
Mar 17 12:43:31
WAN: USB connected (192.168.1.2)
[/TR]
[TR=“class: zb1”]
Mar 17 12:43:20
WAN: Priority changed (Priority 1 - USB / Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[TR=“class: zb2”]
Mar 17 12:42:40
WAN: Wi-Fi WAN connected to WiFiWan

[/TR]
[TR=“class: zb1”]
Mar 17 12:42:40
WAN: USB disconnected (No device detected)
[/TR]
[TR=“class: zb2”]
Mar 17 12:42:40
WAN: Priority changed (Priority 2 - Wi-Fi WAN / Disabled - WAN)
[/TR]
[/TABLE]

2

Please open a support ticket for further investigation:
https://contact.peplink.com/secure/create-support-ticket.html

3

I just installed 6 of the SOHO and added the mifis to them as a backup. I am experiencing the same issue on all of them. Was this ever resolved?