Hello everyone. Thank you in advance for any input or advice.
Problem: Whenever the ISP goes down, I am unable to get internet access via Surf SOHO once internet is restored.
I’m running the current firmware (7.0.1).
I’ve done a full reset back to stock settings.
I’ve had the ISP re-provision the modem. This fixed it in the past. The previous time this happened, I even purchased a brand new Surf SOHO. That didn’t fix it.
Today, re-provisioning fixed the wired connection, but not wireless. After cycling modem and router after the first re-provision, neither wired nor wireless would connect. Tried having the ISP re-provision again, but it didn’t work.
Currently only able to access the internet via direct line to the modem. Anything through the Surf SOHO just attempts to connect, looks for an IP address, disconnects, then hangs at the second “connecting…” dialogue.