Status Light goes out, does not turn green

Pepwave Surf SOHO: When powering on, the Status light does not turn green. It initially turns red, then turns off, just does not go to green.
Is this cause for concern?
As I remember, it did go from red to green initially, and I stopped watching it.
MK 3, Firmware 7.1.2
I am able to log in ok from computer.


Please open a support ticket for support team to check. This is not a expected status light when system booted up.

Possible please include the followings in the support ticket:

  1. Diagnostic report for the device
  2. a short video clip showing the LED status.
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