Using a Peplink Balance One with 6.2.1 firmware, two users (one inside on the LAN, one outside on the WAN) are able to use Apple’s Messages.app to communicate text messages, send files & pictures back & forth. However, when we try to initiate a screen sharing connection:
- one user asks
- the other user gets the invitation
- the other user accepts
- but the session never starts
There is a giant debug log of the connection problems, and I notice that it makes reference to SIP. Here are some example lines. Any ideas what the problem is? We tried the connection with the Peplink’s Network/Misc. Settings/Service Passthrough/SIP : set to both Standard and Compatibility mode but nothing worked.
Date/Time: 2015-08-03 13:52:45 -0700
OS Version: 10.10.4 (Build 14E46)
Report Version: 4
Messages Connection Log:
2015-08-03 13:52:06 -0700: 0x60000038e520: State change from No State to Invited.
2015-08-03 13:52:19 -0700: 0x60000038e520: State change from Invited to Connecting.
2015-08-03 13:52:42 -0700: 0x60000038e520: State change from Connecting to Ended.
2015-08-03 13:52:42 -0700: 0x60000038e520: Error 1008 (Did not receive a response from 0x60000038e520.)
Video Conference Error Report:
49974.312854 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
49976.317908 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
49978.322367 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
49985.330548 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/316)
[SIPConnectIPPort failed]
]
50324.107344 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
50326.112429 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
50328.117172 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
50330.121208 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
50332.126563 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/0)
[SIPConnectIPPort failed]
]
50339.149118 @/SourceCache/VideoConference/VideoConference-473/SIP/SIP.c:2255 type=4 (900A0015/316)
[SIPConnectIPPort failed]
]
... and goes on for 1000 more lines....
Video Conference User Report:
0.000000 @:0 type=5 (00000000/16402)
[Local SIP port]
]
0.000062 @:0 type=5 (00000000/16402)
[Local SIP port]
]
0.000109 @:0 type=5 (00000000/16402)
[Local SIP port]
]
49861.696849 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2085 type=5 (00000000/0)
[Remote Router]
[PORT RESTRICTED]
49861.696860 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2087 type=5 (00000000/0)
[Remote CommNAT Result: 0x000000d0
]
]
49966.302482 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2085 type=5 (00000000/0)
[Remote Router]
[PORT RESTRICTED]
49966.302488 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2087 type=5 (00000000/0)
[Remote CommNAT Result: 0x000000d0
]
]
49966.304002 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VideoConferenceGlobalObjects.m:1679 type=5 (00000000/0)
[Router]
[FULLCONE]
49966.304006 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VideoConferenceGlobalObjects.m:1681 type=5 (00000000/0)
[CommNAT Result: 0x00000102
]
]
50225.888446 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2085 type=5 (00000000/0)
[Remote Router]
[PORT RESTRICTED]
50225.888451 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2087 type=5 (00000000/0)
[Remote CommNAT Result: 0x000000d0
]
]
50316.103136 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2085 type=5 (00000000/0)
[Remote Router]
[PORT RESTRICTED]
50316.103140 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VCInitiateConference.m:2087 type=5 (00000000/0)
[Remote CommNAT Result: 0x000000d0
]
]
50316.104866 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VideoConferenceGlobalObjects.m:1679 type=5 (00000000/0)
[Router]
[FULLCONE]
50316.104869 @/SourceCache/VideoConference/VideoConference-473/Video Conference/VideoConferenceGlobalObjects.m:1681 type=5 (00000000/0)
[CommNAT Result: 0x00000102
]
]