I just filed a support ticket with this info after searching for a solution in the forum, but hoping someone here can direct me faster than Peplink itself. So here goes, and thanks in advance for any help.
Hi. My primary goal is to set up SpeedFusion Cloud WITHOUT having to use InControl2. Here’s what I did to try that, but still not working.
I have a Balance30 LTE purchased 11/19, so out of warranty. No need or desire for extended warranty on it, but I would like to use SpeedFusion Cloud. I also just purchased two new AP One AX APs and installed them by logging directly into the router and doing setup. All went well and they were working perfectly. But then I then tried to set up SpeedFusion Cloud… I completed info necessary to start trial, and nothing showed up in router indicating I had done so. I then purchased a $20 “top-up”, thinking that perhaps the free trial was over. Still nothing. So, I logged into InControl2, and that’s when it all broke loose, badly. BIG MISTAKE.
Either b/c of my login, or just as a coincidence of the new APs “phoning home”, I lost connection with the APs, info in the router was reset to what I had back when I was trying out IC2 last year (even the WAN names were overwritten to old values!) and I had to completely reset router to factory defaults (and setting InControl to “disable”). I got the APs working again (had to re-enter EVERYthing), but I still need SpeedFusion Cloud… I can see both the trial and the top-up on my account if I log into Peplink, but have no idea how to now get it activated on my router WITHOUT InControl / IC2. There’s no way I want to use IC2 after losing much of a weekend b/c of the previous debacle that erased my settings. Can someone please advise me as to how to just leave IC2 out of the mix, and get SpeedFusion Cloud activated on the router? Thanks!