Purchased the Max-On-The-Go about a month ago and have not been able to get it to work. I’ve been on the phone with Tech support over a dozen times and they have not been able to help me. I believe I have a defective unit but I’m wondering if there is some setting on the device that I have set wrong that tech support is missing.
How I’m using it:
I have four Verizon USB 4G modems model Novatel U620L. I’d like to use all four WANs in Priority 1 and load balance between the four in order.
I can get each one to connect properly by themselves. I can also get two to connect and stay connected in priority 1. It doesn’t matter which two or in what combination. However, when I try to connect three or four WANs the next time the device does a health check all four WANs will disconnect. Once I go back to two then they will reconnect.
I’ve been told by tech support that it’s an issue with the SIM cards in the USB modems. However I know for a fact that there is no issue with the SIM cards. I have verified they all work individually. I’m also told that the PEPwave Max On-the-go is supposed to be plug and play and there are no special settings to get it to work the way I’m trying to get it to work. However, as I’ve explained it doesn’t work.
Has anyone had this experience? Does anyone have any recommendations?