I have a Balance 20 router and it seems to be experiencing intermittent internet outages. Please see the attachment.
The person in the office said they restarted the router and the modem (cycle the power) only ONE time but as you can see it has gone offline 5 times today. What are the possible culprits?
I’m thinking it is a problem with the Internet Service Provider, but when my client called the ISP they said the problem was not on their end. Searching online and you will find a lot of posts about potential interference from Microwaves or cordless phones but that shouldn’t be the case here because I am viewing the log from the Balance 20 router itself which has no wireless radio built in.