Router failed to write configuration data to the flash memory

We have a Peplink Balance 710 being used in our office. This problem occurred just today. Made a simple configuration change to the Outbound Policy, saved the configuration and applied it. Then a warning window popped up with this message
“Changes are applied successfully. But the router failed to write configuration data to the flash memory. Please backup the configuration immediately, download a diagnostic report and report this to Peplink support*.”

The unit was purchased early 2013 and is running firmware 5.4.9.

This is the first time it has happened. Already downloaded the diagnostic report but were not sure where to send it to. We are also apprehensive of rebooting the device since it might not reboot again. Any assistance would be highly appreciated.

Thanks in advance.


Please open up a support ticket with us here and we will follow up.