Router Balance One Core not full speed internet

Hi team ,

I have information feedback from customer for router peplink model balance one core the speed is not full speed base on data sheet a which speed internet from ISP has download 500mbps & Upload 500Mpps


when connected thought Peplink router by DHCP mode get speed bandwidth only Download 200Mbps&Upload 200Mbps So we need to clarify this issuing and closed any question feedback from customer too then please advise in this case and How to solve it,

Dear @wannas,

please ask the customer to create a ticket (provide serial number, enable remote assistance) that we could investigate the issue.

Thanks