Remote user access cant login to router

#1

I have a Balance 20 deployed on one of our customers. I have 4 vlans set on that router. I configured the support remote user to access VLAN 10 - Data, with IP address range of 192.168.10.0/24. The user gets an IP like 192.168.10.50 but I also set the admin interface to be only accessible from VLAN 10 - Data and now I can’t connect. Why would that be? I am really upset, I even double checked before doing this. I can access the VLAN and get the corresponding IP but now I can’t access the router.

#2

No idea. You’ll have to get access to it to see whats happened…
Is it in InControl2? If it is then you can grab the latest config file from there and log a ticket with engineering to work out whats happened.

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#3

I dont have InControl configuration enabled for that router. I will go to see the customer tomorrow and will post any updates of what I find.