Random re-boot at 12:30am

Have a Balance 305 with firmware 6.3.1 and it decided to randomly reboot last night at 12:35am. Never seen this before. Logs don’t show anything other than reconnecting to the WANs at 12:36am. No messages prior to that. Router is in a UPS with no power failures. Never had a router randomly reboot on me and not really sure why this would do it. Is this normal? Anyone else have random reboots? It was probably running for 45 days before it decided it needed to reboot.


We can’t guessing the issue without further check on the device logs. Do you collected the diagnostic report from the devices ? Can you share us diagnostic reports for us to further check ?

Possible please open a support ticket here for us to further check.

Thank You