Product bug - Unable to define cellular Signal Threshold Settings manually

Hi everyone,

We just purchased a BR1 Pro 5G and are unable to access the custom Signal Threshold Setting RSRP values (which for our use case, is a critical setting), no matter what we do. We have tried various firmwares: 8.2.0, 8.2.1, 8.3.0 (various builds), and the 8.4.0 beta, but aside from 8.2.0 and 8.2.1 not even having the setting available, we have no change. The 8.3.0 change log actively references 5G RSRP values being a new custom setting, but we can not access them.

The manual as seen below says “To define the threshold manually using specific signal strength values, please click on the question Mark and the following field will be visible.”

We’ve pressed the question mark and nothing changes.

The arrow in red points to what we are expecting to see:
Screenshot 2023-08-03 at 9.44.48 AM.png|2298x1348

Can anyone else replicate this bug?

Thank you!

Heard from Peplink support / engineering team that this is a known bug on at least the BR1 Pro 5G and will tentatively be addressed in the 8.4.1 firmware.

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