Pepxim won't acquire IP address

Our Pepxim has two SIM (Verizon and AT&T). Their light is solid green (Stand by) and the status light is blinking green (acquiring IP). I’ve power cycled, isolated the SIM cards to each port and done some searching on your site for a resolution. We can’t https into the device because it’s not issuing and IP address. We can’t view logs since we can’t https into itm Any assistance would be greatly appreciated.