Thank you for your call. The FW settings seem to be blocking the connection as my colleague Jason mentioned. If you still have any issues, please let us know.
We can take a closer look if you could provide us with both SN’s of the devices and enable remote assistance on them.
Send information to [email protected] and a technical team member will troubleshoot further.
Also, InControl2 does not support SOTG (this is why it is showing as invalid) you may use incontrol.pepwave.com for that device (separate platform from IC2).