Pepwave max transit sim card Slot B not showing up

I have a pepwave max transit that is supposed to handle 2 SIM cards. Slot A and Slot B on the back of the device. Slot A holds the card and works just fine. Take that same SIM card and put it in Slot B and it does not show up. Take it out and put it in Slot A and it works oks again. I’ve tried rebooting(power off/on)
updated the firmware but still no luck. I’ve got 2 SIM cards (ATT & MintMobile) both work in Slot A but neither show up in Slot B. Is there somewhere I’m missing the “setup” for Slot B?

@jabrockert, welcome to the Forum!

Just want to make sure you are flipping the SIM card upside down for the SIM B slot? Thanks

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@jabrockert

If you confirmed the SIM card is inserted correctly, please open a support ticket for support team to further check.

https://ticket.peplink.com/ticket/new/public

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Isn’t slot A the primary and B the secondary on a single connection Max Transit? Don’t you have to populate slot A before populating the fallback slot B?

No, you can use any sim slot on any modem individually.

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Thanks for the clarification. Good to know.

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