Pepwave MAX-ON-THE-GO doesn't detect USB modems


#1

Hello,

I need a help about a Pepwave Max-On-The-Go, the router doesn’t detect USB modems but when we restart it the modems appears and disappears quickly.

I’m using Morocco Telecom and INWI Modems LTE.
Modems Manufacturer : Alcatel
Model : Onetouch
Version : L850.

I have opened a support case, I asked the community for Help for more chance about the resolution.
Best Regards


#2

It seems this modem (Alcatel OneTouch L850) is not listed in our Supported 3G/4G LTE USB Modem site, and I see you have just opened a support ticket. Let’s have our team to follow up with you on the request.