I have a customer that purchased a failover router and is getting extremely slow wifi speeds, but ethernet pulls really fast, 89 down.
We attempted to upgrade the routers firmware (manually) - and it redirected me to the Incontrol2 Module. Its then showing offline because the warranty key is expired (however it was purchased in September through a 3rd party vendor, with a failover module attached). Is there a way to get a free product key to even check the firmware? Or download it to the device manually? I believe its H1-2 for 8.0.2 for the latest.
What should we do? Is there a possibility its signal related?
Note: The LTE is on standby, and the internet is not down. Works just fine through ethernet, and wifi is slow with every device that connects to it. They are also running a voip system with a desk phone, through a netgear ethernet switch.
Any help would be great!