Pepwave AP One AC Mini Client Dropouts


#1

I have 3 Pepwave AP One AC Mini’s FW 3.5.2 on a network managed by a Balance One Core FW 6.3.0.

They’re all PoE on a brand new PoE Switch. From time to time, I hear that a laptop or a tablet will “lose the internet” but still show a strong connection to the wireless network. When I log in and look at the stats, I see what appear to be dropouts from one of the WAPs.

See screen capture here: https://dl.dropboxusercontent.com/u/1088377/pepwave1.png

I’ve switched to another PoE port, rebooted the AP and Router. Also checked and verified all the cabling. What could be going on?


#2

Hi,

Please open a support ticket here for the team to investigate. Base on the screenshot, only 1 AP having the reported issue. Support team may need to collect more info from the device to identify the issue.

Thank You


#3

Excellent! I’ve opened the ticket and look forward to hearing back.


#4

Please update us with the outcome. I just purchased an AC Mini and would be interested to hear the resolution. Can’t say that I’ve had a problem yet though.


#5

Hi,

So far no issue found for the AP. We will put the device under monitoring.

Thank You


#6

It might make sense to swap two of the APs. That is, move the problematic AP to the location of a good one and put a good one in the location of the problematic AP. This way, you can tell if the problems follow the AP or if there is local interference in one location.