Peplink surf soho - no internet

Product Discussion Pepwave AP & Surf
1

Hi team,

I just bought a new router Surf Soho MK3 and i have a simple and basic question.

I have a RJ45 just getting out of my wall and I have connected to the WAN port and entered the PPPoe password and username of my ISP. The router do not want to connect.

Your help will be much appreciated.

Best regards,
Tony

2

Hello and Good Day

So where does the Ethernet cable come from?
Is there a modem somewhere?
Who is your ISP?

3

Hi,

I find my answer myself. So to respond to your question, the ethernet come directly from the wall on a little Box that provide the Fiber and where the RJ45 is. i have connected to the router and configured the PPPoe.
the problem was coming from the MTU and the VLAN in the Wan setting. Once resolve, I had internet.

Thanks a lot for your prompt answer.

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