Peplink One does not appear in InControl2-OnPrem



I am just trying to setup a new Peplink Balance One Core.

The device is new and on 7.1.1. It is online and my OnPrem InControl2-Appliance is set up as “InControl Host”.

I see the incoming packets on the router in front of my InControl2-Server, but: the device is not visible there. I added it manually, but it stays “red”.

Can you help me?

Thank you


There is a typo in the s/n. It should be started with “192C”.


Shame on me…