Peplink Balance One random restarts


#1

Hi, this issue has happened twice that we are aware of during the past 6 months and I don’t see anywhere I can get detail logs to see why it’s crashing/rebooting on it’s own. The device event logs don’t show anything less then 20 minutes before the peplink restarts. (L2TP/IPsec user disconnected) Email notifications is just for Wans up/down.

Our setup: AT&T And HE Fiber to Juniper Router, to Juniper Switch to servers and Peplink Balance one. The Peplink is only for our internal network and a way to VPN in using Wan1 is from the Juniper Switch and Comcast as backup Wan2 in case something major happens.

We haven’t made any major changes over the past 6 months besides firmware updates when they come out, so were currently on 6.2.2 build 2037. There wasn’t a major amount of traffic at the time of the crash though I did transfer a 4gb file over the WAN1 to a server maxing out the CPU just a few minutes before hand, but it’s not the first time we have done this. Just the day before I did a 18GB file and it didn’t crash. So i’m not sure where look.

I have downloaded the Diagnostic Report after it came back up, but I cannot open the .report file. I assume this is something Peplink support would need to see.


#2

Hi,

Yes we need the diagnostic report. This will help to determine the root cause. Please help to open ticket on this.

Thank you.


#3

Thanks, ticket has been open Ticket #757266


#4

Hi,

Noted. We will follow up your case there.

Thank you.