Peplink Balance 380 - "Already Added" message on InControl2 when register the device


I am trying to add my Balance 380 to my InControl account to obtain the License Key in order to upgrade to 6.x
When I try to add my device by I get a message saying “Failed” “Already Added”. Is it possible to get that reset to use with my account?

Many Thanks


Please open a support tickethere for the team to further check.

Thank You

I’ve just register the appliance into my InControl2 account.

Many thanks


Thank you for the feedback