The Novatel 6620L will not connect to the USB port on the Balance after the firmware was upgraded to 2.5. Peplink has it listed as a supported LTE modem.
It is supported but, we cannot unfortunately control when they decide to upgrade firmware on there devices which is the probable cause.
Engineering team will take a look into this so that we can support the modem on it’s new firmware. Will provide further updates via your ticket.
Current Software Update Benefits
Software Version: 2.5
This software update (SU2.5) fixes a Wi-Fi connectivity issue that many public safety customers were experiencing.
Fixed Wi-Fi connectivity issues.
You can now turn on Wi-Fi when using USB tethering.
Added data usage parameter to Mobile Broadband Management.
Fixed an issue where some devices were stuck in 1X.
Software Update Instructions
To help you with the mandatory software update for your MIFI 6620L, this page tells you how to update your device one of two ways:
Network-initiated Over-the-Air (OTA) Software update for SU2.5
User-initiated OTA Software update for SU2.5