I just got a Peplink Balance 20 Hardware revision 6 running firmware 6.3.1 build 3138. When I attempted to upgrade the firmware to 7.1 both through admin panel and InControl2 it seems to download the firmware but will eventually just revert to it’s current status with a note in the InControl log “Firmware upgrade failed”. It is on it’s 3rd retry and still failing.
Please reboot the Balance 20 then upgrade again.
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Interesting chain of events. Don’t know if it’s a bug or a coincidence.
As I stated I tried to initiate a firmware upgrade via the admin panel and InControl. Actually, I tried InControl first, but it returned a “Firmware upgrade failed” message so then I tried with the admin panel.
In the admin panel it would say something like "Upgrading firmware … " on the system>firmware tab. InControl likewise had a similar message. Eventually the message in the admin panel would revert to the previous message about 7.1 firmware upgrade pending and InControl would display a failed upgrade. InControl then showed [2nd try] with similar results and again at [3rd try] when that failed I waited for the 4th try to begin and hit the cancel button in InControl. I got the warning about the upgrade no longer being handled by InControl and accepted.
When I logged back into the admin control panel on the Balance 20 to reboot it, I checked the firmware tab and it then said “verifying download” and proceeded with the upgrade. It completed and rebooted. I am now running 7.1 so all is good.
I found it both interesting and disconcerting that I cancelling the upgrade in InControl allowed it to complete.
I suspect the Balance 20 is busy during the previous upgrade. Reboot it will help to clear those tasks. Anyway, glad to hear that this helps.
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