Thank you for your inquiry. Just to cover some of the Basics, please confirm/update the firmware on the Balance to the latest release (5.3.9) and test again. You can verify firmware with the Balance’s built in firmware checker under System > Firmware > Firmware update.
If there are still issues after confirming/updating firmware, go ahead and open a support ticket at the following link-
In addition, please capture a diagnostic report from the Balance while the issues are occurring but before rebooting to preserve the Event Logs for review. This will also get us a copy of your configuration file for the team to review and see what, if any, changes are needed.
Instructions on capturing the report of course can be found at the following link:
Keep us posted Levi and we can go from there sir.
The Peplink Team