Obtaining a Diagnostic Report from a Peplink Balance or Pepwave MAX Device


At times you may be requested by Support to provide a Diagnostic Report. Or, when opening a new ticket, you can also attach one together with descriptions and reproducibility of your issue.

Please follow the steps below to obtain a Diagnostic Report from a Peplink or Pepwave device:

  1. Connect to the Web Admin Interface with a web browser.
  2. Go to Status > Device. Click the Download button next to the Diagnostic Report field.
  3. A prompt will appear for saving the file containing the Diagnostic Report to your computer.

WAN lost connection: firmware version: 7.0.1
PepWave Max BR1 stuck on Obtaining IP Address AT&T SIM
Could not access Balance One web interface
Speed test from Max 700 less than a speed test from a phone
Balance 380 reboots automatically
Peplink 1350 Bad GateWay
Inbound firewall rule(s) not working
Wireless clients still associated but stop passing IP until WiFi reset
Error 500 on MAX-BR1-MINI while firmware upgrade to 7.0.1 RC4
Add-on feature key disappeared, had to re-apply
Multi SF tunnel traffic routing
Balance one - beta 7
Balance 580 Suddenly Slow
Layer 2 Bonding issue with dynamic routing protocol , EIGRP
20/30 6.1.0 Public Beta 1 build 2422: 2nd hard crash in a week!
Dynamic DNS with DynDns.org not updating reliably
Bandwidth Allowance Monitor Reset
Possible firmware ver string mismatch
Balance_6C77 stopped working
Surf SOHO MK3 locks up around 60-90 days
Dropping LAN devices when downloading at 50Mbps

OK, and then once I have this report just what do I do with it. How do I read it? Am I to send it to you for analysis?




Hi typically this is only requested by support when you have a ticket open. Alternatively yes you can attach one when you open a new ticket together with a description of your issue.

I’ll update the post to include the above. thank you.

split this topic #7

3 posts were split to a new topic: How do I check the status of the ticket?