Obtaining a Diagnostic Report from a Peplink Balance or Pepwave MAX Device

At times you may be requested by Support to provide a Diagnostic Report. Or, when opening a new ticket, you can also attach one together with descriptions and reproducibility of your issue.

Please follow the steps below to obtain a Diagnostic Report from a Peplink or Pepwave device:

  1. Connect to the Web Admin Interface with a web browser.
  2. Go to Status > Device. Click the Download button next to the Diagnostic Report field.
  3. A prompt will appear for saving the file containing the Diagnostic Report to your computer.

PepWave Max BR1 stuck on Obtaining IP Address AT&T SIM
WAN lost connection: firmware version: 7.0.1
Could not access Balance One web interface
Speed test from Max 700 less than a speed test from a phone
Balance 380 reboots automatically
Add-on feature key disappeared, had to re-apply
Multi SF tunnel traffic routing
Balance one - beta 7
Balance 580 Suddenly Slow
Balance 20 router offline but still routing
Surf SOHO MK3 locks up around 60-90 days
Layer 2 Bonding issue with dynamic routing protocol , EIGRP
20/30 6.1.0 Public Beta 1 build 2422: 2nd hard crash in a week!
Bandwidth Allowance Monitor Reset
Inbound firewall rule(s) not working
How Does the 5-WAN License Work on the Balance One?
Dynamic DNS with DynDns.org not updating reliably
Peplink Balance One Core rebooting by itself
Possible firmware ver string mismatch
Balance_6C77 stopped working
Unable to Upgrade to 8.0.1 - Now unable to Upgrade to 8.0.2!
Where can I gain access to the Web Admin Interface for a diagnostic report on a MAX BR1 Mini
WAN disconnected via dashboard still receives packets and routes to server
Balance 20x WIFI drops out completely at random
Wireless clients still associated but stop passing IP until WiFi reset
LAN 3 as WAN will not connect on 8.0.1
Device cannot be boot... Then wait 12h and comes up again
Update not working on Soho MK3 (Firmware 8.1.0)
Pepwave MAX BR1 dropping all connections until reboot
How do I find the previous owner
Peplink 1350 Bad GateWay
Dropping LAN devices when downloading at 50Mbps
Error 500 on MAX-BR1-MINI while firmware upgrade to 7.0.1 RC4

OK, and then once I have this report just what do I do with it. How do I read it? Am I to send it to you for analysis?



1 Like

Hi typically this is only requested by support when you have a ticket open. Alternatively yes you can attach one when you open a new ticket together with a description of your issue.

I’ll update the post to include the above. thank you.


3 posts were split to a new topic: How do I check the status of the ticket?

where do i gain access to the Web Admin Interface ?