No ppoe service

#1

Hi,

We are having a problem with PPPOE setup.
Our model is Peplink Balance 380. Firmware version is 8.0.0 build 2636.GPON terminal is Huawei EchoLife HG8240H. Anyone got experience this?

May 08 07:25:06 WAN: wan1-time disconnected (WAN failed DNS test)
May 08 07:21:33 WAN: wan1-time connected
May 08 07:20:00 WAN: wan1-time disconnected (WAN failed DNS test)
May 08 07:16:28 WAN: wan1-time connected
May 08 07:15:03 WAN: wan1-time disconnected (WAN failed DNS test)
May 08 07:11:34 WAN: wan1-time connected
May 08 07:10:17 WAN: wan1-time disconnected (WAN failed DNS test)
May 08 07:06:49 WAN: wan1-time connected
May 08 07:05:33 WAN: wan1-time disconnected (WAN failed DNS test)
May 08 07:02:05 WAN: wan1-time connected
May 08 07:00:20 WAN: wan1-time disconnected (WAN failed DNS test)
May 08 06:56:51 WAN: wan1-time connected
May 08 06:52:54 WAN: wan1-time disconnected (WAN failed DNS test)

Thanks

#2

@WTC

Insufficient info for us to work on the problem. Please open a support ticket for support team to check on this.

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