I must say, Peplink has a way of advertising features, and them not being available to use on current firmware. This is one that i can’t get over, as it’'s described in the user manual, and it was advertised as being released in firmware 8.2, and i am running 8.2.1.
This is one of the main reasons i purchased this system. It is a major cause for concern when features are advertised so products will be purchased, and then the feature not being available.
Just bought three BR2 Pro routers. and three AP One AX access points. None of the routers have settings for the AP Controller under the AP tab. Everything is running the latest firmware. However, there are no settings for the AP Controller.
There are a number of special firmwares for BR2 Pro. As of yesterday I am running 5072 as the stock firmware would not connect LTE-A with vz, tmo or att!
How did you manage to get special firmware? My stock firmware won’t combine bands and the only way I can get to stay connected at all was to only use 5G bands - with terrible speed throughput
I have been using Peplink products for ~3yrs and have many devices. Once I am confident the problem is hardware/software and not my configuration or environment I open a ticket. Ideally I can reproduce it. Be very clear and specific about what the problem is and what troubleshooting steps you’ve tried, upload a diagnostic file and turn on Remote Assistance.
Admittedly it does help if you have a similar Peplink device which is working fine to act as a reference. In my case all the other Peplink devices worked LTE-A on all 3 primary USA carriers except the BR2.
My HD1 dome aggregates fine, I still have a longstanding ticket with peplink about failover to second SIM in the injector that never has worked but at least it works. The BR2 Pro seems to be not quite ready for primetime release.
Based off the issue I had it seems like it wasn’t tested in the USA at all. Any QA person would have noticed it does not do LTE-A. Maybe this sounds harsh but its not unreasonable to expect basics work out of the gate for a device that retails for several thousands of dollars. Especially something marketed specifically for “speed”.
I realize it is only 1 market and but the carriers ATT, VZW, T-Mobile have combined 430M subscribers.
While build 5072 and later 5077 correct LTE-A and carrier aggregation in the US - they don’t have the AP controller enabled fully. I had to revert back to 5034. I sure hope engineering can get this fixed to support LTE-A and the AP controller simultaneously.
I’m startign to think i can try ot make my AP’s work using IC2 vs the controller. The slow speeds are killing me. Even though i have several units that would require a lot of extra config, the speed would be worth it at this point. im lucky to see 5 up on tmobile or att.
I received 8.2.1s115 build 5093 from support and have been running it for several days now. It has the CA display bug fixes as well as the external AP management enabled.