Next round of issues with: 6.1.0b27 build 2494 pep20 and 6.1.0 build 1406 for pep soho


#1

Seeing random device lockups and after reboot everything is normal.

Also can’t explain that sometimes device is showing as offline in Icontrol V2 as it appears to be locked up but Internet it self works properly.

Incontrol V2 account: Pangea Ventures, LLC: astryukov@pangeaequity.com

specific examples:

[TABLE=“class: table_list, width: 100%”]

Device Name
Z21_2GWVistas

Serial Number
2830-E0C6-8DD4

[/TABLE]

[TABLE=“class: responsive dynamicTable display table table-bordered dataTable, width: 100%”]

[TH=“class: sorting_desc, colspan: 1”]Time[/TH]
[TH=“class: sorting_disabled, colspan: 1”]SSID[/TH]
[TH=“class: sorting_disabled, colspan: 1”]Client[/TH]
[TH=“class: sorting_disabled, colspan: 1”]Type[/TH]
[TH=“class: sorting_disabled, colspan: 1”]Details[/TH]

[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 12 22:30:18

System
Device is online** Random Offline with WAN Faiover is neer to impossible**
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 12 21:30:02

System
Device is offline** Random Offline with WAN Faiover is neer to impossible**
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 11 23:00:47

System
Device is online** Random Offline with WAN Faiover is neer to impossible**
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 11 22:00:02

System
Device is offline ** Random Offline with WAN Faiover is neer to impossible**
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 11 21:14:48

System
Time synchronization successful
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 11 21:14:15

System
Device is online
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 11 21:14:15

WAN
WAN connected (24.172.174.222)
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 11 21:14:14

System
Time synchronization successful (InControl)
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 11 21:14:12

System
Device is offline ** Random Offline with WAN Faiover is neer to impossible**

[/TR]
[TR=“class: even, bgcolor: white”]
Jan 11 21:13:42

WAN
Priority changed (Priority 1 - WAN / Priority 2 - USB / Disabled - Wi-Fi WAN)
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 11 21:13:42

WAN
Priority changed (Priority 1 - WAN / Priority 2 - USB / Disabled - Wi-Fi WAN)
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 11 21:13:21

System
Started up (6.1.0 build 1406)
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 11 21:12:09

System
Reboot from CLI ** But able to SSH in to and reboot**

[/TR]
[TR=“class: even, bgcolor: white”]
Jan 11 20:45:19

System
Device is online ** (lost GUI access to IT)**

[/TR]
[/TABLE]

Another example:

[TABLE=“class: table_list, width: 100%”]

Device Name
Z20_4GWHills

Serial Number
1824-BA1C-7C2C

[/TABLE]

Currently lost 4G USB connectivity

[TABLE=“class: table_list, width: 100%”]

[TABLE=“class: table_list, width: 100%”]
[TR]
USB
Mobile Internet
[TD]Close

Connecting…

Routing Mode
NAT

SIM Card IMSI
310410586472813

ESN
012615000790973

Modem Name
Sierra Modem

Carrier
AT&T

Health Check Method
SmartCheck

[/TABLE]
[/TD]
[/TR]

[/TABLE]

[TABLE=“class: responsive dynamicTable display table table-bordered dataTable, width: 100%”]

[TH=“class: sorting_desc, colspan: 1”]Time[/TH]
[TH=“class: sorting_disabled, colspan: 1”]Client[/TH]
[TH=“class: sorting_disabled, colspan: 1”]Type[/TH]
[TH=“class: sorting_disabled, colspan: 1”]Details[/TH]

[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 13 06:30:18

System
Device is online
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 13 06:30:08

System
Device is offline Random Offline with WAN Faiover is neer to impossible
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 20:14:37

System
Device is online
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 10:49:42

System
Time synchonization successful with 0.peplink.pool.ntp.org
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 10:49:42

System
Time synchronization successful
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 10:49:20

WAN
Mobile Internet standby
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 10:49:20

WAN
WAN1 connected (10.1.10.10)
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 10:48:52

System
Device is online
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 10:48:42

WAN
Mobile Internet connected to AT&T (10.236.191.126)
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 10:47:10

WAN
Priority changed (Priority 1 - WAN1 / Priority 2 - Mobile Internet / Disabled - WAN2)
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 10:47:01

WAN
Priority changed (Priority 1 - WAN1 / Priority 2 - Mobile Internet / Disabled - WAN2)
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 10:46:38

System
Started up (6.1.0b27 build 2494)
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 10:44:58

System
Device is offline Random Offline with WAN Faiover is neer to impossible
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 07:29:27

System
Time synchonization successful with 0.peplink.pool.ntp.org
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 07:29:27

System
Time synchronization successful
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 07:29:18

WAN
Mobile Internet standby
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 07:29:18

WAN
WAN1 connected (10.1.10.10)
[/TR]
[TR=“class: even, bgcolor: white”]
Jan 08 07:27:53

System
Device is online
[/TR]
[TR=“class: odd, bgcolor: #F7F7F7”]
Jan 08 07:27:31

WAN
Mobile Internet connected to AT&T (10.243.163.202)
[/TR]
[/TABLE]

Remote Assistance Status: is ON

This is just to specific examples and a lot of devices shows same behavior.

I opened access to Incontrol for support and turned on access to devices on ICV2 account.

Devices acting the same:

[TABLE=“class: table_list, width: 100%”]

Device Name
Z20_2GWCedars

Serial Number
2830-E03C-7271

[/TABLE]

[TABLE=“class: table_list, width: 100%”]

Device Name
Z20_6GWFields

Serial Number
2830-E088-C93E

[/TABLE]

[TABLE=“class: table_list, width: 100%”]

Device Name
GWZ2s

Serial Number
2830-F460-33BD

[/TABLE]

Other devices may show same behavior but may be little more stable.

Andrey.


#2

This issue has been handled through our ticket system.