Modem Verizon Novatel USB730L Disconnecting

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I Have a Surf OTG with a MIFI Novatel U620L that stopped working. I changed the modem to Verizon Novatel USB730L it still won’t work. It attempts to authenticate then disconnects. Also when I tried to log into the Surf OTG I received a message that the certificate has expired on December 14, 2016 and I was not allowed to get into the interface, After using Avast browser I was able to get into the interface. I was running firmware 1.0.27 at that time. I upgraded the firmware to the latest 1.0.30. still unable to connect. I sent in a ticket and have not received an answer back Ticket #780752.

Thanks for your help.

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Does anyone know how long before you get are response on ticket?

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Ticket was submitted Friday and Kody from our team responded first thing this morning. Check your spam and make sure @peplink.com is not being blocked.

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Thank you for your response I am not seeing an email in my spam or an where else. I did find Kody’s emails I am hoping he will get back to me.