Missing Signal Quality Information

Hi all, I’m using a new T-Mobile SIM in a MAX BR2 Pro and I’m not seeing any “bars” for it even though it’s working fine. I believe this is a graphical representation of the RSRQ Signal Quality. When I look in InControl, this information is missing. Instead, there is an “information” icon that has help text that reads “The device is unable to retrieve the signal information for this band.” First, is this a problem? Second, how do I fix it (if I can)? Thanks!

image.png

Hello…
I believe this is a communication and/or software problem between the equipment’s lte modem and incontrol. The same problem happens with the MAX TST DUO PRO.

TST Status.png

1 Like