I’ve opend a ticket with support but thought I’d also try here incase someone has a suggestion on how to fix this.
We have a Max TST Duo which was bought as a PrimeCare part which seems to have lost its PrimeCare subscription.
The unit was purchased in July so well within its initial 12 month term.
This happend today when it was deployed on site for an event and it was noticed that one of the SF profiles would not come up because of exceeding the max number of profiles (3 configured, you only get 2 without PC) and also that the SF Bonding licence had gone.
Checking in IC2 the unit shows as in warranty but has no PC expiry date, however another unit bought at the same time (same order from the same supplier) has a PC expiry date displayed.
So far I’ve tried removing the unit from IC2, factory resetting it and re-adding it but that doesn’t seem to change anything - is there anything else that I can try myself?
If not I suspect I will need to wait for support to validate the warranty / PC cover and re-activate it for me but given it is a Sunday and I need this working right now I’m not too hopeful unless someone from Peplink sees this and is able to dive in and help?