Hi, I got a MAX BR1 LTE last november and it is working perfectly. a few weeks ago I tried to purchase a failover option with Baltic networks to activate the different WAN options. they responded that the unit (bought as new through Amazon) has a history of being damaged and that therefore peplink would not proceed with the update.
Is there any other option to get the activation other than replacing my perfectly working unit?
Unfortunately, your devise has a history of water damage and Peplink is unable to clear the RMA record. What that means is that they will not issue Failover Activation License for you. I will refund you and send you a credit memo. I apologize. I was hoping this will turn out into your favor. Please let me know if you have any questions.
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