For a couple of weeks now I haven’t been able to activate the MAX-BR1-T units on the Sprint network. I’ve spent hours on the phone with Sprint engineers troubleshooting and I’m told it’s now all Gobi based units. I know Digi brand units are having the same problems. Is there a timeline on getting this resolved? I’m told told it’s a very difficult problem to resolve and rooted in the SSL certificates of the modems.
When trying to activate:
SSL is sent from OMA to wireless device.
Wireless device replies with a DISCONNECT.
SSL sent from OMA is the same sent to ANY Sprint device, which verifies the SSL is valid.
This is last update I’ve received
Team, work continues across Qualcomm and vendors as well as Sprint internal teams. It is important to share a bit more background on why this is taking some time
Devices are eol (3 to 6 years)
Qualcomm originally built the source code; sold it to vendors
Majority of the customers have purchased these devices from other vendors or 3rd party and some with modifications made
Sprint pulled back in Qualcomm w/vendors and all have identified their best engineers in an effort to reverse engineer the module in an effort isolate root cause/fix, there is no guarantee of timing on this
Work continues with Qualcomm and the OEMs but so far they have not identified the underlying problem. QC testing differences between the working version of firmware and the failing versions of firmware with respect to the SSL certificate.