Max BR1 Mini Verizon SIM card is not working

[artmartin32]

Max BR1 Mini LTE-US-T is stuck on Obtaining IP Address.

Firmware 7.1.2 build 3310, Network Mode “Auto”, I’ve changed it to Verizon and it did not work also.

I’ve seen on a different topic that it has something to do with the IMEI’s not being uploaded to the Verizon database before shipping the device.

Can someone confirm and what I need to do to get it working.

Thanks

[TK_Liew]

You may refer to the forum thread below to rule out the problem.

Pepwave BR1 - Cellular Firmware Reinstall

@kenichiwa, please help open ticket. I understand your pain. Certain recovery can be done by tech support. We do have US support team to cover your timezone. Cellular firmware recovery is not straightforward. In fact, not every of your cases is related to the cellular module. Below are the steps I provided in the ticket which allow you to do the problem isolation. Ensure the SIM card is tested and working fine with another cellular router at the same location. If it is not a new SIM card, ma…