MAX-BR1-LTE-V-T ~ Unit not responding



I have a MAX-BR1-LTE-V-T and it will not respond, I believe it failed due to an issue whit the firmware update via Incontrol2. Incontrol2 states it is waiting to update. I have tried the factory reset path, that does not work. Both LAN lights are green, with no cables attached.



Please open a support ticket for further investigation:




I have just responded via the ticket you have created and a RMA is approved.



Thanks, is there a way to do an advanced RMA on the unit?