MAX BR1 LTE does not detect Installed SIM cards


#1

Hi there,
after 2 weeks of normal working. Max BR1 LTE, equipped with 2 Vodafone Italy SIM card, does not detect SIM card anymore. Dashboard reports “No device detected” for both SIM.

Trying to reboot 3 times but didn’t work. I had to manually remove power supply and re-plug again. This worked.
Today I have the same problem and I’m going to phisically restart the system.

Firmware version is 6.0.0 build 1197.

This is a VERY URGENT issue if confirmed.

Please let me know how to solve this.

Thanks.


#2

We will need to take a look at the diagnostic report, please open a support ticket via our website:
http://www.peplink.com/contact/support/


#3

Hi,
ticket was already opened.

Ticket id is [Ticket #735424]

Attached to this ticket there is also diagnostic report.

I’m waiting for response.

Thanks.


#4

Was there ever a solution to this problem?


#5

A firmware update corrected the issue back in June of 2013.


#6

Ok, thank you. How can I get a copy of that firmware to test it? I have 100 of the Max BR1 running 6.1.2s49 build 1771, 9 of them stop detecting SIM in either slot A or B after 7 months in service. The engineering team has been working on this since July 2014 and no solution yet maybe their not aware of this possible fix. Please note, I started having this problem before and after my current Firmware version.


#7

Hi,

Thank you for your patient. Our QA and engineering team are looking into your case seriously. We will revert asap.