We are using MAX HD2 with 2 SIMs, one in each RAN interface, with roaming activated. We are able to work normally switching between home and roaming seamesly, but at some point we lost the radio and the only way to recover is send someone and reset the radio (kind of plane mode on/off), and start working immediately.
It is very inconvenient to send someone every time this happen, there is some way we can do remotely? Obviously when this happen data access is not working, we can operate remotely with SMS or we can have kind of emergency SIM with another company that allows access.
The idea is we can not connect this emergency SIM can be used, to access remotely, my understanding is there is 2 SIM slots for every RAN interface.
On the other hand, this emergency SIM we need to configure in such a way that user can not use to avoid exhaust the data.
Eventually, I guess power cycle will do the same effect that plane mode, but does not sound very professional to ask the customer to power cycle.
Any suggestion are welcome.
Any suggestion is welcome.