Login to In Control2 ? (for firmware upgrade)


#1

Hi all,

we bought and installed 580 years ago. We would like to upgrade firmware right now, but to do that, the appliance ask us a “unlock key” to unlock the new firmware.

When I try to connect to InControl2, password is not correct and reset password does nothing… (no mail received).

So, just to know :

  • is firmware upgrade free ? I think no, and that’s the reason why I need to log to InConnect
  • is InControl2 required ? Yes, if my previous point is right
  • HOW to really reset password ? Or check to which account/mail is linked the serial number of my hardware…

Thank you,


#2

FW upgrade is free and you need to obtain the key from IC2. If you have a HW Rev1 device then you will only be able to upgrade to 6.3.4.

For the password issue you will need to open a support ticket with us so that we can confirm you are the rightful owner of the device: https://contact.peplink.com/secure/create-support-ticket.html


#3

If he’s out of warranty then he won’t be able to use IC2 so in that case he needs to pay to renew warranty or get IC2 active
.


#4

Incorrect. You can still add an out-of-warranty device to IC2 and see the firmware unlock key. You just won’t be able to manage the device unless it is under warranty.

Thanks.