we bought and installed 580 years ago. We would like to upgrade firmware right now, but to do that, the appliance ask us a “unlock key” to unlock the new firmware.
When I try to connect to InControl2, password is not correct and reset password does nothing… (no mail received).
So, just to know :
- is firmware upgrade free ? I think no, and that’s the reason why I need to log to InConnect
- is InControl2 required ? Yes, if my previous point is right
- HOW to really reset password ? Or check to which account/mail is linked the serial number of my hardware…