Just keep in saying "Already added"

After adding my BPL-380 (serial number) to Incontrol2, it says “Already added” but the device not showing up.
My other device MAX-HD2 is added and showed up without issues.

anybody has similar problem?

It is because someone has added the device already.

Please send the s/n and your username in the IC2 to me (michaelc at peplink dot com). I will check for you.

Sent you an email Michael as requested.
Many thanks.

by the way, this has been resolved. thanks Michael.