I just bought a used Balance 20. I haven’t received it yet, but I know it has the old 5.x firmware. What do I need to do to be able to get the new firmware on it? It seems like I need to buy some support for it to upgrade, but I don’t see an option to purchase support. Plus, if support is too expensive, I would have been better off buying a new one.
If I can’t upgrade the firmare because I bought it used, I am going to be pissed, and my opinion of pepLink is going down the toilet. I am not a big fan of companies whose policies encourage the disposal of working equipment. I hate the waste culture, so I try to buy used whenever possible.