Join Us! Be a Peplink Technical Support Engineer (Tier 1)

We provide top-tier support for a global leader in specialized networking products. And we are expanding our US team and are looking for a Technical Support Engineer (Tier 1). If you’re reading this, we hope it’s you.

WHAT YOU’LL BE DOING:

  • Supporting a vendor’s line of SD-WAN routers, switches, Wi-Fi, management system and other products.
  • Providing (mostly) ticket system and (occasionally) phone support for, primarily, already tech-savvy customers who’re having networking issues.
  • Troubleshooting a variety of WAN technologies (Cellular 4G/5G, Ethernet, Cable/Fiber, DSL, Satellite)
  • Troubleshooting VPN technologies (IPSec, proprietary VPN, standard L2TP, PPTP, OpenVPN)
  • Troubleshooting applications over LANs, WANs, and VPNs (VoIP, IoT/M2M Telemetry, Active Directory, LDAP, RADIUS)

WHAT WE BRING TO THE TABLE:

  • Unparalleled networking exposure - you’ll be working directly with the biggest names in tech, supporting some of the most advanced new technologies like autonomous systems
  • A zero-drama, team-driven environment with a decidedly personable face for a tech company. We take pride in our users knowing that real human beings work here.
  • Hand-in-hand (figuratively, we’re not weird) experience with a global leader of wireless SD-WAN technology.
  • Job satisfaction is a key focus of the company culture.

WHAT WE’D LIKE FROM YOU:

  • An established background in networking technology and computer support is a must. Do you know your WAN from your LAN from your VLAN from your VPN? We hope so!
  • A competent set of intangible “soft skills.” We’d like good written and spoken grammar.
  • A calm demeanor, combined with a drive to be part of something big. We’re pretty laid back here, even when we’re in the weeds, and we’d like an even keel running the help desk too.
  • An honest background. We serve very high visibility customers, so a background free of crimes of moral turpitude is a must.

If this sounds like the job for you, don’t hesitate to contact us now!
Send your resume, present and expected salary to hr@peplink.com

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