Issue with Telus in Canada


#1

I’m currently using a Max BR1 in Ontario and our new Telus SIM seems to be giving us issues. It seems to fail out every now and again rebooting the modem, and recently it just hangs at obtaining IP Address and you can look at the details however you can’t change anything and it’s frozen. A couple reboots and everything comes back however if it’s left off for a longer then 15min it hangs on initial boot up. Seems to hang when it tries to connect to LTE 1900Mhz band however when connecting to 700Mhz band it’s ok.

When I use a Rogers SIM everything works perfect.


#2

Please open a support ticket for further investigation:
https://contact.peplink.com/secure/create-support-ticket.html