Is the SURF SOHO-T different from the SURF SOHO?

BobStromberg · June 22, 2020, 5:11pm

I suspect, after many problems over several years, that my Pepwave SURF SOHO MK3 has a hardware problem and will never actually behave well. I’m still working with it, and I might get into the 8.1 firmware beta, but I remember that at the very beginning it had problems with the power adapter, which is why I do not unplug the power adapter at the unit, but rather at the surge suppressor (where the “block” is on the cord).

So, I went looking for a replacement and I found a couple entries on amazon.com for the “SUS-SOHO-T”:

https://smile.amazon.com/Peplink-SUS-SOHO-T-Pepwave-Surf-Router/dp/B00ENUY568/ref=sr_1_1?dchild=1&keywords=peplink+surf+soho+mk3&qid=1592489173&sr=8-1

5GStore lists the SOHO (without the “T”):

I think these are all the same unit. Is that correct?

sitloongs · June 22, 2020, 8:15pm

@BobStromberg

I’m working on your ticket for the SOHO MK3 weird behavior issue.

For the product link shared above, do you think you can drop a message to the seller and confirm the product is refer to the product below :

https://www.peplink.com/products/pepwave-surf-soho-specs/

This will make sure you won’t get a wrong model.

BobStromberg · June 25, 2020, 1:06pm

Sorry for the delay in responding. The seller of the model I bought in 2017 was Amazon.com Services LLC. The attached screenshot shows the info that Amazon has about my order. In the screenshot the link goes to the following entry:

https://www.amazon.com/gp/your-account/order-history/ref=ppx_yo_dt_b_search_od?ie=UTF8&ij=&opt=ab&ref_=&search=114-8088913-7176246

I’ve provided a screenshot of the System Information from the device today.

I have downloaded a diagnostic report but I see that it is not authorized.

Sorry, I don’t know how to reach Amazon.com Services LLC.

Sam_Norris · June 25, 2020, 2:02pm

You have the latest Surf SOHO MK3 (HW revision 1)
You are running an older firmware though. Could you please try upgrading to 8.0.1 or our beta 8.1.0

BobStromberg · June 25, 2020, 5:22pm

I just re-read your post. I’ll try the 8.1 beta.