Incontrol2 - Remote Admin Max BR1


#1

I have been using Incontrol 2 to remotely configure our MAX BR1 devices for sometime.
Recently I have not been able to connect via remote admin.
I have tried IE and Chrome. Still can not connect.

My devices are active in Incontrol2 but can not connect to ANY device.

Bruce


#2

If you are on a Private Network please make sure TCP/UDP 5246 is open outbound from the device. Thanks


#3

How do I do that?
I can see the devise on in control just can not get back to it to remote admin

Get Outlook for Androidhttps://aka.ms/ghei36


#4

Whoever set up your Private Network is blocking outbound TCP 5246 from the device