On 2023-02-01 between 03:50 and 05:40 UTC, InControl was inaccessible to newly signed-in user sessions. A “Server Error” message might be returned. API calls might receive an error return code.
The issue occurred because a housekeeping process was not enabled. A database table for keeping track of user sessions had filled up with too many records. It caused session checks to time out and fail. After the table was cleaned up, the services resumed.
The housekeeping process has been enabled. The issue has been avoided. We apologize for any inconvenience.