We have recently signed up for a warranty renewal on 3 devices. But after the update of the IC 2 platform on March 18, it shows us that the warranty of these equipment have expire.
Thank you for your support
Please open a support ticket and allow support team to check on it.
don’t you any rapid solution or ressources to let me know ? or did you have a customer who encouterer this problem too ? before opening ticket
There is no scheduled update for IC2 on March 18. So we have no idea what you are referring.
We need your device info so that we can check what update that you are referring. Sharing your device info in public is not a good idea, hence please open a support ticket and support team will attend to you shortly.
ok thanks you