When you encounter an issue, please follow the steps below:
Obtain a Diagnostic Report before Rebooting: When you reboot your device, valuable information about the issue could be lost. To obtain a diagnostic report, please refer to this document.
Turn On Remote Assistance: Remote Assistance enables us to better diagnose the problem. To turn on remote assistance, please refer to this document.
Submit a Support Ticket: This will facilitate communications between you and our support team. Please submit the ticket via http://cs.peplink.com/contact/support/ and specify “Beta” in the Inquiry