I having problems with the captive portal


#1

I am having problems with the captive portal administration.
The Splash page is not shown when the user come back to singed in.
Please help!


#2

Hi,

  1. Are you using latest firmware version? If not please download here.

  2. Can you share the Captive Portal settings?


#3










These are the settings.


#4

This is the process needed



#5

Hi,

  1. May I know how many SSID you have defined in InControl2?

  2. Each SSID also assign to different VLAN?


#6
  1. Just one.
    2 Yes it is.

#7

Hi,

  1. Have you made any changes on InControl2 Captive Portal before this problem occurred?

  2. Please open ticket for us to take closer look if problem persist.


#8

Yes, I made some changes and reboot the router.


#9

Hi,

I am doing internal test to replicate your problem. I will revert if any finding.


#10

Hi, today I tried to connect to the wi-fi and did not work, no splash page and no internet access, I have to reboot the system to operate.


#11

I still having problems with the mobiles devices.


#12


Right now the router is of line. And the only way to reset it is directly in it.


#13

Hi,

I noticed you have opened a ticket for the similar case. We will follow up your case in ticket since we have better visibility there.

Thank you.