How to change email address at peplink suport site

I cannot see how to change my email address at the pepwave support site.
https://secure.peplink.com

Please submit a ticket for your request. We will get the respective team to help.

Thanks.

The ticket would not accept my serial number - :wrong format:
Serial # 88B01NA00JIU

My question has nothing to do due with my unit; it is working fine.

My question is about how to change my email address at the pepwave
support site
https://access.peplink.com/secure/myaccount/account-information.html

Don

This is not our serial number. Please PM me your original e-mail address and the e-mail address you want to change.

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